Email: collaborate@LimitlessCX.com
CX Architect
RESPONSIBILITIES
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Installation, troubleshooting, and support of Genesys Cloud
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Advanced end-to-end technical design of Genesys Cloud delivery projects, including technical workshop delivery, technical requirements capture, authoring and sign-off handling of technical design specification documentation.
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Automation of deployment and migration tasks
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Conducting technical knowledge transfer sessions for members of Customer teams and for other Genesys PS Consultants
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Perform in-depth analysis combining complex technical and business issues
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Serves as the main point of contact for all Genesys concerns internally and with external vendors.
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Contribute to the Genesys contact center switchover to the production state
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Demonstrate solid analytical and problem-solving skills in investigating and resolving software or environment-related issues.
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Ability to work independently on routine duties or projects with general instructions on new assignments.
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Ability to take initiative and work on new product features.
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Excellent written and verbal skills.
QUALIFICATIONS
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2+ years of practical, hands-on experience maintaining large, multi-site, complex contact center environments
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Experiences in, or certification for, Genesys products is preferred.
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Experience in developing, implementing, and supporting Genesys Cloud solutions
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Proven track records in developing Routing and IVR workflows using the Architect tool of PureCloud
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Experience with Genesys Cloud technologies (e.g. PureCloud, WEM, BYOC, Architect)
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Understanding of business processes and how they relate to customer experience technology
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Experience in communications with customers representatives
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Be able to focus on the client's needs
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Be able to understand and analyze business needs with regard to call center implementation to develop, design, and help deploy state-of-the-art call center solutions