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CX MIGRATIONS

Ready to move to a cloud CX solution? Are you switching from a different CX platform?

Limitless Connect has been providing consulting services focusing primarily on Computer Telephony Integration for over 10 years. We have highly skilled individuals in the field of Computer Telephony Integration with strong backgrounds in Contact Center Solutions, IVRs & CRM integrations.

We work with both on premise and cloud based technologies. Our services include system integration, application development and support. We create contact centers from ground zero as well as provide solutions based on their bandwidth and need. We also include leveraging different aspects of automation as they relate to contact centers. We also help customers migrate from on premise technologies to the cloud based platform and vice versa.

Limitless Connect's approach is a proven methodology that allows you to make the most of your Contact Center Implementation.

 
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New to CX? Planning of setting up your own contact center?

The Limitless Connect CX Architects are well-equipped to help your organization to effectively implement and deploy your CX solution of your choice. If you don’t have a background with CX solutions, Limitless Connect will be able to help you in choosing the best CX solution that meets your organization’s needs.

 

We work with both on premise and cloud based technologies. Our services include system integration, application development and support. We create contact centers from ground zero as well as provide solutions based on their bandwidth and need. We also include leveraging different aspects of automation as they relate to contact centers. We also help customers migrate from on premise technologies to the cloud based platform and vice versa.

CX INTRODUCTION

 
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PROSERVICES STAFFING

Our Limitless Connect CX and development experts can take care of day-to-day management of your contact center solution.

Services included:

  • All tasks of the Administrator Role like troubleshoot issues with login, reporting, permissions, simple searches, and more

  • General support to your organization

  • Employee admin, such as add/remove, roles, permissions, access

  • Report Customization

  • Dashboards

  • IVR customization, optimization

  • Any basic set-up or reconfiguration

  • Development and automation

  • Third-party integrations

  • Custom applications

 
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Organisations of all types can quickly and easily deliver seamless
omnichannel customer journeys and build lasting relationships.

Genesys is one of the top Omnichannel Customer Experience and Contact Center Solutions companies trusted by over 10,000 companies globally. It sells both cloud-based and on-premises software to both mid and large-sized companies. For more than 30 decades, Genesys has been an essential business consulting, professional and managed services tool for excellent customer experience.

Contact center technology should allow you to know your customers and intelligently respond to them when and how they prefer. It should empower your teams to deliver what your business needs with a value that exceeds its cost. And it should prepare you for the convergence of artificial intelligence (AI), digital, and cloud. If yours doesn’t, it might be time for a change.

Visit https://www.genesys.com/ to learn more.

GENESYS

 
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SHARPEN

Call center software that delivers engaging agent and customer experiences. Anywhere, anytime.

Sharpen is an all-in-one omnichannel cloud solution that focuses on improved agent experience, which yields an excellent customer service experience.

It is built its platform around interaction types like voice, email, text, and chat. Your agents can perform these multi-modal interactions with the click of a mouse and from a single, unified interface. This lets your contact center optimize customer journeys wherever they happen.

Visit https://sharpencx.com/ to learn more. 

 
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The First and Only Experience Analytics and Action Platform

SuccessKPI brings business insight and action made easy for the next generation of enterprise contact centers.

Its mission is to provide insight, collaboration, and action from the agent to the CEO.

 

This is achieved by unifying cross-channel Conversation Analytics, Speech & Text Analytics, Quality Management, and outcome data while providing a 360-degree view of the customer and agent experience.

SUCCESS KPI

 

INFOSEC 
INSIGHTS

Insight to help Organizations Improve Cybersecurity 

Infosec Insights is an exclusive cybersecurity company focused on providing value to businesses and contact centers. The company partners with its clients to provide exceptional service and specializes in both consulting for cybersecurity, contact centers, and networking.

Services include:

  • Cybersecurity Risk Assessments​​

    • Infosec Insights certified experts provide specific, practical, and prioritized recommendations based on cyber-hygiene principles that actually stop attacks and adhere to compliance.​

  • Cybersecurity Advisory Services

    • Infosec Insights helps guide the cybersecurity program of its clients to achieve their business goals.​

  • Network Quality Assessment

    • Infosec Insights can help with our data-driven approach to provide evidence for SLA credits from your Cloud vendors. Using industry-respected metrics and a team of certified network engineers to provide proven results.​

  • Contact Center Services

    • Whether an organization is making the switch to a cloud contact center platform, needs assistance in documenting its multi-channel interaction flows, or navigating through compliance (PCI, HIPAA, SOC2 Type II), Infosec Insights has over 10 years of experience in helping its clients achieve their contact center goals.​

 
 
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Leverage custom integration tools for developers to create synergy with your existing CX platform.

Our experienced Limitless Connect developers can build a custom application utilizing your CX platform. Possibilities of developing Applications on top of the platform are endless and make a big difference in managing your entire business.

We help you seamlessly integrate your contact center solution with CRM, SharePoint, customer portals, homegrown applications and more to provide improvement on your agent experience with single pane of glass access to critical data and functions.

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CX INTEGRATIONS

 
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AUTOMATION

Eliminate manual steps to improve speed and efficiency with business process automation.

Automation enables your entire organization to be always-on, optimizing operations to provide seamless business continuity.

Our Limitless Connect automation experts work holistically across people, processes and business functions to ensure your initiatives are deployed, embraced and scaled for maximum ROI.

Our Process Design

Our automation services integrate analytics with AI and industry expertise. Whether it's a chatbot or another solution, we'll help you decide how to apply it, which technologies to use and how to make sure it's embraced across your business.

  1. Evaluate business process workflow and format

  2. Select automation technologies and determine how they fit with the enterprise architecture

  3. Deploy accelerated proofs of concept using specific-automation solutions

  4. Integrate AI to automatic processes and provide business insights

 
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Faster. Stronger. Dedicated.

Focus on your business and avoid all the web hosting hassles. Limitless Connect’s managed hosting guarantees unmatched performance, reliability and choice with 24/7 support that acts as your extended team.

Cloud hosting makes applications and websites accessible using cloud resources. Unlike traditional hosting, solutions are not deployed on a single server. Instead, a network of connected virtual and physical cloud servers hosts the application or website, ensuring greater flexibility and scalability.

Main Features:

  • Applications and solutions are deployed on a cloud network rather than an on-premises, single server.

  • Resources scale to user needs.

  • Organizations only pay for the resources they use.

  • Cloud hosting can support SQL (including MySQL) or NoSQL databases.

  • Solutions are automated and controlled using APIs, web portals, and mobile apps.

CLOUD INFRASTRUCTURE MANAGEMENT

 
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VOICE 
TALENT

IVR Voice-Over

Delight your callers with the best voice-over talent for your IVR telephone system.

When it comes to IVR systems, starting with an excellent audio source is key. Our voice actors can self-produce pristine-sounding audio. We can convert it to just about any format you need. Don’t compromise for anything less!

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