LIMITLESS GLOBAL STAFFING (OFFSHORE)

WHAT ARE THE ADVANTAGES OF MOVING TO THE CLOUD?

Operational costs. No need to pay for equipment, maintenance, and hardware upgrade. No need to pay electricity bills. No need to rent floor space for a data center. No need to hire someone to run it. Access to a multitude of options and the opportunity to experiment at a low price, without any capital expenditures.

Scalability and Flexibility. Cloud environment makes it possible to easily grow your team or scale it back to meet your business needs, without worrying about infrastructure. And you can unite your agents who work from home, or in different cities, all in one platform. Cloud contact center software lets agents easily connect through their soft internet phone or answer customer phone calls directly from their cell phone. Agents can log into their account, plug in a headset, and answer calls, emails, or chats from anywhere.

Security. On-premises environment users experience an average of 61.4 cyberattacks, while service provider environment customers averaged only 27.8. David Linthicum, Chief Cloud Strategy Officer, with Deloitte Consulting found those who build cloud-based platforms for enterprises typically focus more on security and governance than those who build systems that will exist inside firewalls. And, with today’s fast-changing security and compliance landscape, it’s hard for on-premises vendors to push updates quick enough to keep pace. Assuming you’ve chosen a cloud model, it’s time to choose the cloud type.

There are three basic options:
Public: Your resources are entirely hosted across one or several cloud providers, for example AWS, Azure, GCP, Alibaba, and/or DigitalOcean.
Private: You create your own private cloud using a platform like OpenStack or VMware’s vCloud.
Hybrid: Your resources are spread over both private and public platforms, with connections that you monitor.

Improved Performance. With some of businesses using a cloud system, moving your contact center to the cloud lets you integrate to more of your company’s systems, housing powerful data in one place. Connecting your cloud CRM to your on-premises contact center platform doesn’t give you the intelligent information sharing you need. With better connections between your systems, you can get advanced analytics and reporting tools to track all the interactions between agents and customers in your contact center.

HOW CAN LIMITLESS CONNECT HELP WITH MIGRATION?

Plan, align, and manage areas of focus: gather business requirements, confirm assumptions, validate hypotheses, and determine stakeholders, governance, and technologies. At this stage, a consultant company acts like a doctor, asking questions and compiling a list of symptoms such as current problems with data storage, dependencies, plans (new functionality, exponential growth of the client base, etc), legal and compliance issues and more.

Build: Design and set-up the core infrastructure of the cloud platform. This is the stage when it is crucial to keep focus on the business strategy and determine which operations and processes are essential and how they are mapped to functionalities provided by the cloud platform. It is also important to outline a clear cloud governance model and define who will have access to which controls.

Training: Although cloud-based solutions are becoming more intuitive from a user vantage point, it can still present a learning curve at first. A best practice of Limitless Connect is to plan formal in-depth training for users before the cloud implementation and cut-over phases, accounting for all user types. Also, if possible, we use a mix of formal training processes from the cloud services provider and your company’s own internal training resources. For remote and at home users, we make sure that some form of online tutorial is available.