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LIMITLESS GLOBAL STAFFING (OFFSHORE)

What You Need to Know

 

WHAT IS GLOBAL STAFFING?

Global Staffing is the business practice of hiring a party outside a company to perform services and create goods that traditionally were performed in-house by the company's own employees and staff. It is a practice usually undertaken by companies as a cost-cutting measure. As such, it can affect a wide range of jobs, ranging from customer care to manufacturing to the back office.

WHY OUTSOURCE?

Imagine how much more expensive your favorite coffee mug or undershirt will cost in a world with no outsourcing — it would easily be triple the price to cover the cost of producing everything in-house. The most obvious reason why one would want to outsource lies in the massive cost savings involved. Comparing the cost of labor in the United States, the United Kingdom, or France with the cost in offshore outsourcing locations, a business can realize up to 65% of cost reductions. This is just one of the many benefits of outsourcing.

WHEN IS THE BEST TIME TO OUTSOURCE?

Now, more than ever. Outsourcing can be the big difference between a good company and a great one. In the last five years, medium-sized companies have been making their initial move to offshoring. Even Fortune 500 companies have their own offshore hub, and all top outsourcing companies around the world have outsourced large parts of their operations. More and more companies are evaluating the offshore advantage today. Why stay and watch from the shore when you can act now and stay ahead?

IS OUTSOURCING THROUGH LIMITLESS CONNECT WORTH IT?

One of the main reasons companies choose to offshore creative services or business processes is that it can reduce costs for the company. Outsourcing services are often more cost-efficient as opposed to hiring and training in-house employees. However, take note that finding a reliable estimate on how much you can save will be dependent on your industry and what work you’re looking to outsource.

CAN I OUTSOURCE THROUGH LIMITLESS CONNECT EVEN THOUGH I'M A SMALL OR MEDIUM-SIZED BUSINESS?

Good news! Making use of business outsourcing services isn’t just for big companies with big budgets. Innovation in technology has made it more and more accessible to businesses of all sizes. In fact, if you’re a small or medium company, outsourcing can help you scale your business.

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MIGRATING TO VOICE CLOUD SOLUTION

What You Need to Know

 

WHAT IS THE DIFFERENCE BETWEEN CLOUD AND TRADITIONAL DATA CENTERS?

The key difference between the cloud and traditional datacenters is that traditional data centers are usually on-premise at an organization’s office location. Cloud refers to data centers that are managed by a Cloud Service Provider (CSP) from a central location(s) and are accessed and managed over the internet rather than an internal network.

WHAT SERVICES DOES LIMITLESS CONNECT OFFER?

  • Telephony (Genesys, SharpenCX, SuccessKPI, Twilio, In Contact)

  • Staff Augmentation

  • Automation

  • Social Media Marketing

  • Web & Mobile Application (App) Development

For more information about our services and to view our portfolio, kindly send us an email at concierge@limitlessconnect.solutions and we will be glad to assist.

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MOVING EXISTING PREM SYSTEM TO CLOUD

What You Need to Know

 

WHAT ARE THE ADVANTAGES OF MOVING TO THE CLOUD?

Operational costs. No need to pay for equipment, maintenance, and hardware upgrade. No need to pay electricity bills. No need to rent floor space for a data center. No need to hire someone to run it. Access to a multitude of options and the opportunity to experiment at a low price, without any capital expenditures.

Scalability and Flexibility. Cloud environment makes it possible to easily grow your team or scale it back to meet your business needs, without worrying about infrastructure. And you can unite your agents who work from home, or in different cities, all in one platform. Cloud contact center software lets agents easily connect through their soft internet phone or answer customer phone calls directly from their cell phone. Agents can log into their account, plug in a headset, and answer calls, emails, or chats from anywhere.

Security. On-premises environment users experience an average of 61.4 cyberattacks, while service provider environment customers averaged only 27.8. David Linthicum, Chief Cloud Strategy Officer, with Deloitte Consulting found those who build cloud-based platforms for enterprises typically focus more on security and governance than those who build systems that will exist inside firewalls. And, with today’s fast-changing security and compliance landscape, it’s hard for on-premises vendors to push updates quick enough to keep pace. Assuming you’ve chosen a cloud model, it’s time to choose the cloud type.

There are three basic options:
Public: Your resources are entirely hosted across one or several cloud providers, for example AWS, Azure, GCP, Alibaba, and/or DigitalOcean.
Private: You create your own private cloud using a platform like OpenStack or VMware’s vCloud.
Hybrid: Your resources are spread over both private and public platforms, with connections that you monitor.

Improved Performance. With some of businesses using a cloud system, moving your contact center to the cloud lets you integrate to more of your company’s systems, housing powerful data in one place. Connecting your cloud CRM to your on-premises contact center platform doesn’t give you the intelligent information sharing you need. With better connections between your systems, you can get advanced analytics and reporting tools to track all the interactions between agents and customers in your contact center.

HOW CAN LIMITLESS CONNECT HELP WITH MIGRATION?

Plan, align, and manage areas of focus: gather business requirements, confirm assumptions, validate hypotheses, and determine stakeholders, governance, and technologies. At this stage, a consultant company acts like a doctor, asking questions and compiling a list of symptoms such as current problems with data storage, dependencies, plans (new functionality, exponential growth of the client base, etc), legal and compliance issues and more.

Build: Design and set-up the core infrastructure of the cloud platform. This is the stage when it is crucial to keep focus on the business strategy and determine which operations and processes are essential and how they are mapped to functionalities provided by the cloud platform. It is also important to outline a clear cloud governance model and define who will have access to which controls.

Training: Although cloud-based solutions are becoming more intuitive from a user vantage point, it can still present a learning curve at first. A best practice of Limitless Connect is to plan formal in-depth training for users before the cloud implementation and cut-over phases, accounting for all user types. Also, if possible, we use a mix of formal training processes from the cloud services provider and your company’s own internal training resources. For remote and at home users, we make sure that some form of online tutorial is available.